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Retail Update - powered by LebensmittelZeitung

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The Competition Commission of India accuses Google of rigging search results. Italy’s online food sector is experiencing healthy growth and, in the US, Target continues to trial new store formats. All these stories and more are in today’s RetailUpdate. Have a great day.


asia & australia
Google again accused of dirty deeds   The search giant is again under fire for its business practices — this time in India. The Competition Commission of India (CCI) claims Google is rigging search results in favour of its own businesses. Several companies, including Flipkart, Facebook and Nokia’s maps division, Makemytrip, support the accusation. ▪
Myer announces share issue   In an effort to finance an overhaul of its department stores, the Australian retailer has announced an A$ 221 million share issue. This comes off the back of a full-year profit slump of 69.7%. ▪ partners with Australian brands   China’s biggest online direct sales company has announced partnerships with two Australian brands: Blackmores and Sanger. Both Australian companies will leverage’s same-day service capabilities. ▪
Tesco trials "Try Before You Buy"   The UK grocery chain is trialling a “Try Before You Buy” private label food offering. As the name suggests, shoppers can sample Tesco’s ready-to-eat products before purchasing them. Meanwhile, one year on from the appointment of Dave Lewis as Tesco CEO, an analyst looks at whether his appointment was a success. ▪
New chief at Unilever UK   The multinational consumer goods company has appointed Gina Boswell as head of its UK and Ireland arm. She will replace Graeme Pitkethly, who has held the position since July 2014. ▪
More Italians buying food online   The Italian food online market has grown 27% this year compared to 2014, according to the Netcomm  eCommerce B2C Observatory of the Milan Polytechnic. However, due to Italy’s late adoption of online grocery services, this accounts for just 2% of the whole Italian e-commerce market +++ In contrast, according to the Italian Farmers’ Confederation (CIA), shopping in local stores is on the rise. ▪
Walmart boosts pay and cuts hours   The US retailer is cutting the hours of some workers in order to keep costs under control as it spends US$ 1 billion on higher wages and more training +++ In other news, The Kroger Co has about 20,000 positions available for war veterans and their relatives. ▪
Target trials new formats   In response to customers wanting higher-quality food and a café atmosphere, salads and pizza will soon be available at a limited number of Target stores. The discounter will also open a smaller-sized store in Forest Hills, Queens, in July 2016, which will cater to city dwellers. ▪
Lowe’s buys big in Hawaii   The home-improvement retailer is in the process of buying an 11-acre property in Kahului, one of Hawaii’s largest islands, for US$ 18.7 million. ▪
consumer surveys
Customer service more important   Good-old-fashioned customer service goes a long way, according to Verde Group. In a survey of 2,500 US consumers, they found good service, rather than price or product availability, is what drives store loyalty in shoppers with children less than 18 years of age. ▪
And America’s most trusted brands are …   There are differences in which brands men and women trust the most, according to new research from Nielsen. The research found men most trusted the BAND-AID brand and women trusted Ziploc Food Storage the most. “Advertisers need to understand what is motivating brand choice,” says Nielsen managing director of consumer insights. ▪

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