Today's consumers are constantly on their smartphones, so how can retailers digitally engage with them? We share some insights about upgrading instore experience. Australia's Woolworths improves its own brands with the help of its customers, while Europe's Carrefour and Real extend convenience via click & collect. Get inspired and enjoy the read.




Wednesday, 24 May 2017





Hello, dear reader,

Today's consumers are constantly on their smartphones, so how can retailers digitally engage with them? We share some insights about upgrading instore experience. Australia's Woolworths improves its own brands with the help of its customers, while Europe's Carrefour and Real extend convenience via click & collect. Get inspired and enjoy the read.




Asia & Australia


Flipkart gets serious ▪ India's largest e-commerce company has signed a binding term-sheet to acquire rival Snapdeal, which is valued at about US$ 1 billion. Following the footsteps of Amazon, Flipkart is also set to enter the consumer goods category, with a focus on staples and fresh groceries.



Woolies activates customers ▪ In a bid to understand better what shoppers want and improve its own labels, the Australian supermarket leader has created an online taste testing club, offering free food in exchange for reviews. About 4,000 people have taken part so far.


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Zara commits to Oz ▪ The Spanish fast-fashion chain will continue to support its Australian operations after the company posted another year of double-digit sales growth thanks partly to three new stores. Zara runs 18 stores and employs almost 1700 employees in Australia.




Europe & Middle East


Increasing click & collect ▪ Metro Group’s hypermarket operator Real is considering rolling out in-store pick-up stations for online grocery across its German store network. In a pragmatic and cautious approach, French retailer Carrefour expands its click & collect service across its supermarkets in Poland.



... and delivery options ▪ London-based delivery start-up Quiqup has raised GBP 20 million to fund growth. The company, which works for Whole Foods Markets and Tesco amongst others, plans to use the capital to grow in the UK and 'kick-start' international expansion


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Danone invests in Ghana ▪ Attracted by the spending power of a growing middle class, the French food group and its Dubai-based private equity partner Abraj will together spend US$25 million to expand production capacity at the Fan Milk dairy business in Ghana.




USA & Canada


Expanding market reach ▪ Walmart is making a big investment in Florida, where it will open nine new stores, creating more than 800 jobs. Meanwhile, rival Amazon stakes its claim in the billion-dollar wedding industry with the launch of a shop featuring handcrafted items for nuptials. Watch out, Etsy!



Digital team additions ▪ Aiming for e-commerce leadership in the grocery industry, supermarket giant Albertsons has added two digital leaders to its executive team who will collectively add 30 years of experience. Karl Varsanyi joins from Macy's and Ramiya Iyer has worked for Levy Strauss.



Target settles data breach ▪ The US big box retailer has agreed to pay a total of US$ 18.5 million to resolve its 2013 security breach that compromised the data of millions of customers. The money will go to 47 states and the District of Columbia.




Consumer Insights


Driving traffic and engagement ▪ Check out the latest research on how shoppers want to use their smartphones in store - and the opportunities this presents for retail. Added amenities such as hospitality or clean design also help to upgrade the shopping experience.



Convenient and cosy ▪ Japan's major supermarkets are opening fewer stores this year and will instead overhaul existing locations to expand pre-cooked food offering according to Nikkei Asia. Over in China, megastores are struggling as customers prefer local and smaller shops.