Damage control seems to be the flavour of the day. Senior management at Papa John’s are frantically working to repair their brand as the pizza chain takes further steps to distance itself from its disgraced founder. Build-A-Bear is also trying to appease customers following a poorly executed promo that resulted in crying children. Meanwhile, Jack Ma has been replaced at the top of the Asian rich list, as India’s Mukesh Ambani looks to disturb Alibaba’s e-commerce domination. Enjoy the read.




Monday, 16 July 2018





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Damage control seems to be the flavour of the day. Senior management at Papa John’s are frantically working to repair their brand as the pizza chain takes further steps to distance itself from its disgraced founder. Build-A-Bear is also trying to appease customers following a poorly executed promo that resulted in crying children. Meanwhile, Jack Ma has been replaced at the top of the Asian rich list, as India’s Mukesh Ambani looks to disturb Alibaba’s e-commerce domination. Enjoy the read.




America


Widespread impacts ▪ The consequences keep rolling for Papa John’s following the founder John Schnatter’s use of a racist slur. The company's top executives have decided to eliminate Schnatter’s image from its pizza boxes. At the same time, the University of Louisville has removed the company’s name from its stadium. Meanwhile, CEO Steve Ritchie is planning a company-wide audit of its diversity policies.



It’s war ▪ Amazon’s Prime Day isn’t just about Amazon anymore, as retail rivals such as eBay, Target and Macy’s jump on board with hot deals to lure customers. Online retailers are already seeing benefits with hits on search engines rising significantly.



Grizzly customers ▪ An intercontinental ‘pay your age’ event for Build-A-Bear ended on a sour note when crowds far exceeded expectations and customers fought to get their hands on limited bears and crafting supplies. In some instances, police were called after stores closed early to manage the angry patrons.




Europe


Fashion reveal ▪ John Lewis has unveiled its most significant investment in fashion with the launch of a new clothing range consisting of 300 designs, created by an in-house team. The department store is aiming to cultivate a GBP 500 million own-brand fashion business.



Holy cow ▪ Tesco is offering a 12-month contract to 1600 UK Aberdeen Angus beef farmers as part of its relaunch of the Sustainable Farming Group for Beef. The herds will be raised domestically and will be a part of the supermarket giant’s ‘finest’ range.



Poaching personnel ▪ Wilko has hired Craig McGregor, former retail director of Topshop and Specsavers, to take on the same role at the high-street chain. Meanwhile, Halfords has filled their vacancy for a chief financial officer by poaching Waitrose’s financial director Loraine Woodhouse.




Asia & Australasia


New king ▪ Alibaba’s Jack Ma has been ousted as Asia’s wealthiest person as Mukesh Ambani of Reliance Industries takes the top spot. It’s a close race with Ambani estimated to be worth USD 44.3 billion, while Ma’s wealth stands at USD 44 billion.



Joint venture ▪ Alibaba is working with hotel chain Marriott to trial facial recognition as part of the check-in process in two Chinese hotels. The technology would help guests jump queues and cut check-in times by a third.



Adopting changes ▪ Following the backlash of last month’s ‘bag ban’, shoppers at Australian supermarkets Woolworths and Coles who bring reusable bags will be rewarded with extra points on the local loyalty programme Flybuys.




Setting trends


Real representation ▪ US lingerie retailer Aerie is being applauded for its latest campaign that uses untouched photos from a genuinely diverse range of women. In addition to different ethnicities and body types, the advertising also includes lingerie clad models with scars, colostomy bags, hearing aids and insulin pumps. Click here for the image gallery.



Next innovation ▪ If history is anything to buy, major retail developments happen every 30-40 years. The signs from global powerhouses Alibaba, Amazon and Nike are all flagging the next big shifts for retail – personalised physical spaces. Click here to unpack next generation trading.