There are lots of innovative ways to engage customers in the headlines today. An Australian e-commerce company has hosted an unusual online shopping event that attracted thousands of participants and Canada Goose is connecting with consumers by offering an immersive retail experience. Get inspired and enjoy the read!




Monday, 17 September 2018





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There are lots of innovative ways to engage customers in the headlines today. An Australian e-commerce company has hosted an unusual online shopping event that attracted thousands of participants and Canada Goose is connecting with consumers by offering an immersive retail experience. Get inspired and enjoy the read!




Europe


Leadership appointments ▪ Carrefour has revealed that digital chief Marie Cheval will take the helm of its French hypermarket stores. Meanwhile, UK wholesalers Today’s Group and Landmark has unveiled the leadership structure of the newly formed Unitas Wholesale with Sam Wilcox and Simon Hannah appointed as chair and deputy chair respectively.



Political impacts ▪ Britain’s sixth largest supermarket group, The Co-Operative, has sparked concerns after it revealed it cannot assure customers there wouldn’t be food shortages on some products, in the event of a ‘no deal’ Brexit.



Controversial stirrings ▪ Amazon has been touted as a potential buyer of German retailer Metro’s hypermarkets. The e-commerce behemoth is also investigating claims that employees have been selling internal data to merchants who sell using the platform. And in the UK, the Church of England will keep its shares in Amazon, despite its Archbishop criticising the retail giant for contributing little to society.




United States


Bezos delivers ▪ The Amazon boss is showing his philanthropic side with a USD 2 billion commitment to help homeless families and open pre-schools in low socio-economic areas. The world’s richest man has also outlined his daily routine and decision-making process, as well as what he plans to conquer next.



Progressive pushes ▪ Consumer goods giant Unilever and Walmart have committed to forest sustainability initiatives, with the former supporting wildlife habitat restoration and sustainable palm oil plantations, and the latter working with its suppliers on environmental objectives. Meanwhile, California is looking to pass a bill that would put more women on corporate boards.



Juicy deal ▪ The acquisition of restaurant chain Jamba, the parent company of juice and smoothie icon Jamba Juice, is now complete with food service company Focus Brands purchasing the firm for USD 200 million. Focus is leading developer of global multichannel foodservice brand.




Asia & Australasia


Shake-ups ▪ Chinese e-tailer Tencent and Danish toy maker Lego have collaborated to launch a new video game that aims to turn around the fortunes of China’s stagnant games market. Meanwhile, Australian department store Myer has also announced a turnaround plan on the back of last week's devastating annual loss.



Fun concept ▪ Australia-based e-commerce company Catch has combined shopping, entertainment and gamification in a world first online shopping event that saw thousands of Australian consumers taking part. Shoppers competed in an online quiz to access amazing discounts on popular items.




Thought-provoking reads


Experiential retail ▪ Extreme weather wear retailer Canada Goose wants to promote the quality of its products. The Toronto-based company has opened a ‘Cold Room’ in New Jersey so customers can experience the harsh conditions that the garments were designed for.



Festive planning ▪ With Christmas stock already starting to creep into stores, it’s time to start thinking about business gifting to show gratitude to your clients. Check out this guide that unpacks the etiquette of business gifting and explores how to maximise the benefits for both the recipient and the company.