Improving customer service is a big challenge for retailers. While Sainsbury's in the UK asks its staff members for ideas, Woolworths in Australia increases staff hours to guarantee a better service. Meanwhile, the Rugby World Cup has kicked off in Britain and retailers are set to make big sales with snacks and drinks. These stories and more in your Monday issue.
asia & australasia
Apple Pay to launch in China The mobile-payment service has taken an important step into the Chinese market by registering a shop in the Shanghai free-trade zone. The tech giant is reportedly in talks with China's bankcard association China UnionPay to tap into the country's nearly 1 trillion-dollar mobile payment market.
Fonterra trims costs The dairy exporting giant has cut 750 jobs so far as part of a major review to reduce costs. The move will result in savings of NZ$ 103 million a year, the company said. Chief executive, Theo Spierings, warns there is more "fine-tuning" to come.
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International trade experts from Alibaba, Zalando, mytheresa.com, OTTO Group Russia, GALERIA Kaufhof, notebooksbilliger.de, redcoon, ROSE Bikes etc. will share their knowledge of strategies and new markets. One of the highlights is the e-Stars 2015 Award Ceremony. Find out more at etailment 2015 on 11th and 12th November 2015 in Frankfurt/Germany and re-invent retail.
Brambles keeps competition at bay Tom Gorman, chief executive of supply chain logistics giant Brambles, is investing US$ 1.5 billion over the next four years to ward off competition. The company is working to take its Chep pallets business into the digital age.
Woolies invests in fresh look The Australian supermarket operator will spend AU$ 65 million over the next 12 months upgrading its fleet of shopping trolleys, fixing rusty shelves and holes in floors, improving lighting and signage. The company is also increasing staff hours to improve stock availability and service.
Rewe shuts down Penny All 49 Penny stores in Bulgaria will be closed down by the end of October due to poor financial results and fierce market competition. German retailer Rewe Group will reportedly focus on its Billa retail chain in the country.
Takeover approval and new partnerships Discount retailer Poundland has received final clearance for the GBP 55 million takeover of rival 99p Stores +++ UK-based Spectra Packaging has announced a new partnership with Poland-based MPack Tubes to introduce flexible tubes to their range of containers and closures.
usa & canada
Merger talks in the pet industry America's two biggest specialty pet retailers are about to merge. Petco Holdings is reportedly considering acquiring chief rival Petsmart. The US pet industry, which includes food, supplies, veterinary services and non-medical services, is projected to grow to US$ 92 billion in 2019.
Increasing wine exports South African wine producers aim to increase sales in Angola, Nigeria, Uganda, Kenya and Ghana. Another key growth market is China, the world’s most populous nation, where exports increased by more than 30% last year.