Retail Update - powered by LebensmittelZeitung
Retail Update - powered by LebensmittelZeitung

Improving customer service is a big challenge for retailers. While Sainsbury's in the UK asks its staff members for ideas, Woolworths in Australia increases staff hours to guarantee a better service. Meanwhile, the Rugby World Cup has kicked off in Britain and retailers are set to make big sales with snacks and drinks. These stories and more in your Monday issue.


asia & australasia
Apple Pay to launch in China   The mobile-payment service has taken an important step into the Chinese market by registering a shop in the Shanghai free-trade zone. The tech giant is reportedly in talks with China's bankcard association China UnionPay to tap into the country's nearly 1 trillion-dollar mobile payment market. ▪
Fonterra trims costs   The dairy exporting giant has cut 750 jobs so far as part of a major review to reduce costs. The move will result in savings of NZ$ 103 million a year, the company said. Chief executive, Theo Spierings, warns there is more "fine-tuning" to come. ▪
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Brambles keeps competition at bay   Tom Gorman, chief executive of supply chain logistics giant Brambles, is investing US$ 1.5 billion over the next four years to ward off competition. The company is working to take its Chep pallets business into the digital age. ▪
Woolies invests in fresh look  The Australian supermarket operator will spend AU$ 65 million over the next 12 months upgrading its fleet of shopping trolleys, fixing rusty shelves and holes in floors, improving lighting and signage. The company is also increasing staff hours to improve stock availability and service. ▪
Retailers set to win at Rugby World Cup   The major tournament has kicked off on Saturday and gets supermarket operators excited with Tesco predicting it will sell 80 million packets of crisps, nuts and snacks and more than 150 million bottles of beer and cider. Meanwhile, Sainsbury's has held its first hackaton, asking its 161,000 staff to submit ideas on how technology can help make the lives of customers and staff easier.  ▪
Rewe shuts down Penny   All 49 Penny stores in Bulgaria will be closed down by the end of October due to poor financial results and fierce market competition. German retailer Rewe Group will reportedly focus on its Billa retail chain in the country. ▪
Takeover approval and new partnerships    Discount retailer Poundland has received final clearance for the GBP 55 million takeover of rival 99p Stores +++ UK-based Spectra Packaging has announced a new partnership with Poland-based MPack Tubes to introduce flexible tubes to their range of containers and closures. ▪
usa & canada
Merger talks in the pet industry   America's two biggest specialty pet retailers are about to merge. Petco Holdings is reportedly considering acquiring chief rival Petsmart. The US pet industry, which includes food, supplies, veterinary services and non-medical services, is projected to grow to US$ 92 billion in 2019. ▪
Omnichannel and other growth strategies   Home improvement giant Home Depot has opened yet another facility to support its online business and IT transformation +++ Hudson's Bay has appointed Dion Rooney to lead the company's digital business and delivering online experience across all banners +++ Luxury retailer Nordstrom has opened its first international flagship location in Vancouver. ▪
IRS wants billions from Coke   The US tax authority has told Coca-Cola that it owes US$ 3.3 billion in taxes from 2007-2009, but the soft drink believes the assessments are without merit and plans to pursue "all administrative and judicial remedies necessary to resolve the matter." ▪
Increasing wine exports   South African wine producers aim to increase sales in Angola, Nigeria, Uganda, Kenya and Ghana. Another key growth market is China, the world’s most populous nation, where exports increased by more than 30% last year. ▪
Transforming a continent   According to Quartz Africa Innovator's Summit, which took place on September 14 in Nairobi, Africans are leading the continent's transformation. The summit's blog introduces 30 innovators, among them tech entrepreneurs, packaging specialists and more. ▪

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