Amazon’s Prime Day produced better than expected sales, in spite of technical hiccups hampering performance at the start of the day. Walmart is doubling down on efforts to reassert its dominance in the retail world with a strategic agreement with Microsoft and murmurings of a proposed streaming service in the pipeline. Meanwhile, Aldi is leading the charge in America when it comes to establishing loyal customers and offering the best service. Enjoy the read and don’t forget to share.




Wednesday, 18 July 2018





Hello ,

Amazon’s Prime Day produced better than expected sales, in spite of technical hiccups hampering performance at the start of the day. Walmart is doubling down on efforts to reassert its dominance in the retail world with a strategic agreement with Microsoft and murmurings of a proposed streaming service in the pipeline. Meanwhile, Aldi is leading the charge in America when it comes to establishing loyal customers and offering the best service. Enjoy the read and don’t forget to share.




America


Successful dealings ▪ Despite an initial rocky start, Amazon’s Prime Day was hugely successful, with the retailer reporting its US sales as ‘bigger than ever’. Meanwhile, the online giant is expanding its cloud computing deal with US Major League Baseball to provide real time stats and graphics on live games for the upcoming season.



Fighting for the top ▪ Walmart and UPS are each trialling new concepts to battle the Amazon juggernaut. UPS is piloting an Amazon Key-style delivery system in New York, while Walmart has formed a five-year digital partnership with Microsoft Cloud to boost its tech capabilities. The world’s largest retailer is also rumoured to be planning a video streaming service to compete with Amazon and Netflix.



The award goes to ▪ Aldi, Wegmens and H-E-B have taken out the top rankings in America for retailers offering the best customer service. The survey, conducted by the Temkin Group, showed overall supermarkets earned the highest ratings, with fast-food chains and hotels close behind.



Animals first ▪ Petco has opened its first physical store and will offer 24/7 personalised pet services, products and experiences to address total animal health and welfare. It will still maintain the veterinary-led approach that was so successful on its initial online platform.




Europe


Changing with the times ▪ Asda is considering shutting down one of its north London warehouses, putting 261 jobs on the line. The supermarket major asserts that the site is not able to be developed to fulfil modern requirements, however, every effort would be made to reposition affected staff to nearby stores.



Foodie’s heaven ▪ Spain’s Carrefour has launched a new gourmet store in its Alicante’s Mercado de Finestrat. The new concept features top food service providers and offers in-store dining and take-away options.




Asia & Australasia


Embarrassing error ▪ Lush Cosmetics Australia’s use of an outdated payroll system has resulted in the underpayment of more than 5,000 employees since 2010. The blunder is expected to cost the company AUS 2 million, with some employees owed between AUS 5,000 and 10,000.



Tapping potential ▪ Expansion is on the horizon for upmarket Hong Kong supermarket City’super as the company sets its sights on an affluent eastern mainland region for future growth. The retailer targets shoppers in the top 5-10% of income earnings.




Weird and wonderful


If the shoe fits ▪ Twitter has gone wild over the latest release from controversial shoe manufacturer, Crocs. The new crimson and beige high-heeled rubber clog has been met with much consternation and mockery. Click here for some of the wittier tweets, which have ultimately promoted the footwear and contributed to its sold-out status.



Keep up ▪ Small brick and mortar retailers can learn a lot from the tech-based shifts and changes confronting larger merchants. Check out these top tips on how the push towards AI and big data can be helpful for retailers of any size.