We have some humorous recounts from the retail world to make your Monday morning more palatable. Fast food giant Taco Bell is catering to its ‘super fans’ with the unveiling of a themed hotel set to open in August, while Tesco has taken online customer support to the next level with its response to a bizarre query. Enjoy the read and have a great week!




Monday, 01 July 2019





Hello ,

We have some humorous recounts from the retail world to make your Monday morning more palatable. Fast food giant Taco Bell is catering to its ‘super fans’ with the unveiling of a themed hotel set to open in August, while Tesco has taken online customer support to the next level with its response to a bizarre query. Enjoy the read and have a great week!

ADVERTISEMENT
Banner





Europe


Broadening horizons ▪ Confectionary giant Mars is set to take a majority stake in targeted nutrition company Foodspring. The ever-growing personalised nutrition market is worth USD 25 billion, and the Berlin-based brand is one of the fastest growing European businesses in the industry.



Changing priorities ▪ Swedish fast fashion brand H&M has again reduced the number of physical stores it plans on opening, 130 instead of the previously stated 175, as the company zeroes in on its online business instead.



Top dog ▪ Unilever has appointed veteran employee Michaela Franeková as CEO of its Czech Republic and Slovakian operations. Meanwhile, Coop Italia’s general assembly has confirmed Marco Pedroni will take the helm as president of the cooperative.



Creating opportunities ▪ British grocer Tesco is going full steam ahead with its incubator programme and has announced its line-up of mentees in 2019. Meanwhile, Global consumer giant Unilever has launched ‘FLEX Experiences’, an online platform designed to help employees develop expertise to further their careers.




Asia


Diplomatic chat ▪ Chinese president Xi Jinping and US President Donald Trump have called a ceasefire over the escalating tit-for-tat trade war, although Chinese media has cautioned that there is still a long road ahead. President Trump also announced that the US is ready to lift the ban on selling equipment to Chinese tech major Huawei.



Diversifying portfolio ▪ Coca-Cola is reportedly in the midst of negotiating terms to acquire a large stake in India’s largest coffee chain, Café Coffee Day. The move is expected to give the soft drink giant an edge in the subcontinent, especially as demand for carbonated beverages drops.




The Americas


Experimenting big ▪ Brazil’s largest supermarket GPA is working with Microsoft to develop facial recognition and ‘scan and go’ technology similar to Amazon’s, with a view to trial the innovative tech by the end of the year. Meanwhile, Amazon is quietly working on plans for sports media domination.



Supermarket supremacy ▪ Walmart has come under fire after a new study has suggested it hinders fair supermarket competition in rural areas of the United States, and recommends the nation’s largest grocer to sell off some of its stores.




Monday musings


Mystery date ▪ Grocery giant Tesco has made headlines over a chain of tweets between a shopper befuddled by a puzzling expiry date and wonderfully honest frontline customer service staff. It is simultaneously amusing and polite, and the response by observers in the Twittersphere is highly entertaining.



Hot stuff ▪ Taco Bell has once again upped their promo game with the opening of a limited-time hotel. Reservations for rooms, apparently complete with themed wallpaper and hot sauce pillows, sold out in two minutes as customers battled it out to be part of the ‘fan experience’.



Wide impact ▪ Amazon’s Prime Day is ramping up to a biggie, with the online giant signing US pop sensation Taylor Swift to headline its Prime Day Concert. Meanwhile, a study has revealed insight into consumer psychology and behaviour around the ‘Black Friday in July’ shopping extravaganza.